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EXCELLENT SERVICE

co-create
service Excellence

driving change to achieve excellent service performance

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ABOUT florent meier

My passion is to make organizations perform better and help them realize service excellence. I strongly believe in the power of changing together. I call this "co-creation" and it simply means that in designing and facilitating a change and development process, this is based on the input and engagement from all stakeholders. Including front-line employees, customers, suppliers and others.

In my work for a wide variety of organizations, I've gained experience and in-depth expertise in Human Resources, Performance Management and Organization Development. This expertise helps me to make changes sustainable and integrated in everyday practice.

 

clients and projects

Acting as Interim Director, I have lead HRS through its first years of existence. The contract with NS being the symbol for transforming professional cleaning services.

We have delivered several workshops to improve on service delivery by Politie Kennemerland

For OPS&IT Banking, we facilitated the introduction of company values supporting internal service orientation

We have helped MKB Nl to change and design its services towards the needs and preferences of their member clients.

In order to professionalize their services worldwide, we have helped Adecco International with developing and rolling out  Diversity training and awareness.

Managing people integration and organization development for Vebego Airport Services, delivering different key services to Schiphol passengers.

Supporting the ambition of EY Assurance, we have facilitated the behavioral change driving more proactive service delivery.

To support their new service concept, we have helped Basic-Fit to design and implement the new way-of-working and implemented new HR processes to sustain that.

For Interpolis we facilitated product design in co-creation with target customers. Using an innovative process to prioritize between different features and pricing.

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GET IN TOUCH
Mail: info@florentmeier.com

The Hague, The Netherlands

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